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SHIPPINg & Returns

Shipping 

Shipping is available for all of my products worldwide. All of my products are sent using signed/tracked delivery both in the UK & internationally. International & UK customers will be sent a tracking number when your order has been dispatched.

Prices are as follows for small items (Keyrings, Badges, Phone Grips, Lanyards):

UK:

2nd Class Signed For - £2.85 / 1st Class Signed for - £3.25

INTERNATIONAL:

Tracked - £10

Tote Bag Pricing:

UK:

2nd Class Signed For - £3.45 / 1st Class Signed For - £3.85

Prices are as follows for larger items:

UK:

2nd Class Signed For - £4.75 / 1st Class Signed For - £5.75

INTERNATIONAL TRACKED FOR TOTE BAGS, WATER BOTTLES, MUGS, TUMBLERS:

Depending on what zone your country is in, postage price will differ. All postage costs will be shown at checkout and when ordering multiple products, the product with the highest priced postage is what will be charged.

PLEASE NOTE - We are not responsible for any additional import/custom charges that may apply internationally. Due to the new rules around importing goods into the EU, customers in the EU may be subject to extra charges in their country in order to receive their goods. We are not responsible for these charges. Please be aware of this before ordering.

If your product gets returned because it is 'unclaimed', fees weren't paid and/or the address was invalid or incorrect, then the customer is responsible for paying a second postage fee to repost the item. As all my items are personalised and I'm unable to resell them NO REFUNDS will be given.

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Return/exchange/refund policy

As the majority of my products are personalised, I am unable to accept any returns and the same applies for refunds. If you want to alter your product after placing an order  an order I will try my best but it may not always be possible.

All of the products are triple checked before being sent out to the customer. If for some reason an item gets damaged during transit, customers MUST message me within 24 hours of receiving the order with proof of damage. It is vital that pictures of the original packaging are sent to me also. How each situation is dealt with will depend on each individual circumstance. If a claim is made with Royal Mail, please be aware that claims can take a while to be looked at. 

In extreme circumstances, if a return is agreed with myself for good reason, then the return postage cost is not my responsibility and must be paid by the customer. 

I am not responsible for any items lost during transit, although if you haven't received your order I will try my best to help.

Any orders that are returned to me because of: an incorrect/incomplete address, fees haven't been paid or a parcel hasn't been picked up will not be refunded the postage costs. To re-send the order out you will be required to pay another postage fee.

PRIVACY POLICY

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


When you provide us with personal information to complete a transaction, verify your credit card, place an order or in some circumstances return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You can withdraw your consent by contacting us on emkaycrafts@hotmail.com


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Our store is hosted on WIX. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WIX’s data storage, databases and the general WIX application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then WIX stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WIX’s Terms of Service or Privacy Statement.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.


In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
 

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